Monitoring
We monitor the performance of your workstations and can alert you to potential problems before they turn into system failures. Our monitoring systems allow us to keep an eye on your system performance, drive space utilization, available memory, network interface and errors on your systems.
Preventative Maintenance
We’ll keep your machines running at peak performance with scheduled maintenance including deletion of temp files, disk defragmentation, registry cleaning and removal of temporary internet files.
Patch Management
With Patch Management, we’ll deploy critical operating system and software patches to keep your systems secure and compatible.
Antivirus & Spyware Protection
Get peace of mind knowing that you’re protected from malicious software that can destroy your data, degrade performance and compromise your security.
SPAM Filtering
We deploy enterprise-class SPAM filtering technology that uses remote mail scanning so that SPAM is blocked before it ever gets to your inbox.
Monthly Maintenance Summary
Once a month you’ll receive a summary of all of the patches and preventative maintenance we have performed on your account. |
Unlimited Remote Application Support
Help is just a phone call away. Our helpdesk engineers are experts in the latest software and office productivity applications.
Unlimited Remote Helpdesk Support
Our helpdesk operations center is equipped with the latest in remote support technology. We can also remotely resolve most of the problems you’re likely to encounter.
Emergency Afterhours Support
With Emergency Afterhours Support, remote support is available whenever you need it for your mission-critical emergencies.
Detailed Monthly Support Analysis
Once a month, you’ll get a call from your senior technology advisor who will review your monthly service. These reviews are an opportunity to examine trends and reoccurring issues.
Onsite Hardware Support
Hardware does occasionally fail, and when it does, you need to have someone onsite to repair or replace it. We’ll dispatch an engineer to your site to make repairs, coordinate warranty service or handle replacements to get you back up and running as quickly as possible. |
